Home / Frequently Asked Qustions

WHAT SCENT IS INCLUDED WITH THE FEBREZE HOME™ DEVICE?

The scented oil refill that is included is Febreze Noticeables Linen and Sky.

WHAT IS FEBREZE HOME™?

Febreze Home™ with Febreze Connect™ is a Smart Air Freshener. It allows you to set personal settings and work with your Nest™ Learning Thermostat to give you unprecedented freshness throughout your home.

HOW MUCH DOES FEBREZE HOME™ COST?

Febreze Home™ is $79.00. It includes the Febreze Home™ device and a Fresh Scent scented oil refill.  It also includes free shipping.

DO YOU NEED A SMARTPHONE TO BE ABLE TO USE FEBREZE HOME™ DEVICE?

If you’re looking for the best experience of your Febreze Home™ device we recommend it be managed by your smartphone with the Febreze Connect™ App. However, Febreze Home™ will work as a standalone air freshener as soon as it’s plugged in.

DO I NEED A SPECIAL TYPE OF ELECTRICAL OUTLET FOR THE FEBREZE HOME™ DEVICE?

No. The Febreze Home™ device can be plugged into any standard 120-volt electrical outlet.

IS THE FEBREZE HOME™ DEVICE COMPATIBLE WITH THREAD?

Yes. The Febreze Home™ device is Thread compatible.

WHERE CAN I PUT THE FEBREZE HOME™ DEVICE?

The Febreze Home™ device can be plugged into any 120-volt standard outlet. Do not obstruct or block airflow from the unit. Use only in areas with at least 30 cm/12″ of clearance above the unit to avoid potential discoloration of surrounding surfaces.

WHERE CAN I BUY A FEBREZE HOME™ DEVICE AND REFILLS?

The Febreze Home™ device is available for purchase at www.FebrezeHome.com.

Febreze Home uses the same refills as the Febreze Notieceables plug-in.  

Refills can be ordered through the app by clicking the "refill" box.  They are also available online at www.pgshop.com, www.Febreze.com, www.Unstopables.com and at retailers like (Amazon, Target, Walmart, grocery stores, etc.).

CAN I GET FREE SHIPPING?

Yes. Standard shipping is free.

IS THE FEBREZE HOME™ DEVICE AVAILABLE INTERNATIONALLY?

The Febreze Home™ device is only available within the United States at this time.

ARE FEBREZE NOTICABLES™ REFILLS AND UNSTOPABLES™ REFILLS RECYCLABLE?

The refill is not fully recyclable. The glass bottles are;  you will need to remove the plastic cap and wicks prior to placing in recycle bin.

DOES THE DEVICE HAVE A BUILT-IN FAN?

No, the Febreze Home does not have a built in fan. However, if you have a Nest Learning Thermostat, you can connect Febreze Home with your thermostat and it will activate your HVAC fan when using the Boost Mode.

HOW DOES THE FEBREZE™ HOME DEVICE WORK WITH NEST™ LEARNING THERMOSTAT AND THE NEST PRODUCT?

The Febreze Home™ device with the Febreze Connect™ App Works with Nest™ and your HVAC system to evenly disperse scent in your room. It also utilizes the Away Mode on your thermostat to reduce the scent intensity setting while your away to more efficiently use your Febreze scented oil cartridges and keep things fresh –and odor free- when it matters most.

The Febreze Home™ device also works with Nest™ Protect and helps signal alerts and alarms with the motion activated LED path light.

The Febreze Connect™ App is available on the Apple App Store and Google Play Store

DO YOU HAVE TO HAVE A NEST™ LEARNING THERMOSTAT TO MAKE FEBREZE™ HOME DEVICE WORK?

No. The Febreze Home™ device works best with the Nest™ Learning Thermostat. It can also be used with the Febreze Connect™ App, but it will not work with your HVAC system unless you have a Nest™ Learning Thermostat.

HOW DO I GET THE FEBREZE™ CONNECT APP?

Download the FREE Febreze Connect™ App at the Apple App Store or Google Play Store.

HOW DO YOU INSTALL THE FEBREZE™ HOME DEVICE?

Simply plug the Febreze Home™ device into a standard 120-volt outlet. Download the Febreze Connect™ App and work through the simple on-boarding wizard for optimal freshness throughout your home. The Febreze Connect™ App is available on the App Store and Google Play Store.

HOW DO I SET UP MY ACCOUNT?

Account Set-up

  • To create an account, you must have a valid email address and meet the password requirements. Password requirements: Must be a minimum of 8 characters and a combination of upper and lowercase letters, numbers, and symbols (!#$%&@*?)
  • Enter your email account
  • Create a password meeting the requirements above
  • Confirm your password
  • Accept the terms and conditions
  • Once you enter your email account, your password, you will receive an activation email which includes a 4 digit code that is case sensitive. Enter that 4 digit activation code in the app to complete the account set-up process.
  • You will then be prompted to add a device.

HOW DO I SET UP MY DEVICE?

iOS Device Set-up

  • Process to set-up:
    • Download the App and set-up an account.
      • You will receive an email with an activation code that will be required to finalize your account set-up, it is case sensitive. (check your junk mail if you don’t receive it right away)
    • Plug in the Febreze Home™ device, within a few seconds you should see a solid blue light glow.
    • Click the + sign (blue circle with white + sign). On your phone go to the Settings menu, then Wi-Fi, and select the “febreze-xxxx”,
    • Return to the Febreze Connect™ App, select your home Wi-Fi network that you would like to connect to or manually enter your network name (if your network doesn’t show up, click rescan until it does)
    • Type in your Wi-Fi password and click “Join”.
    • A blue light will flash while it is connecting, when successful a green light will blink – click the button that says “green”.
    • Congratulations, your Febreze Home™ device is connected and ready for use.

Android Device Set-up

  • Process to set-up:
    • Download the App and set-up an account.
      • You will receive an email with an activation code that will be required to finalize your account set-up, it is case sensitive (check your junk mail if you don’t receive it right away)
    • Plug in the Febreze Home™ device, within a few seconds you should see a solid blue light glow.
    • Click the + sign (blue circle with white + sign).
    • Select your home Wi-Fi network that you would like to connect to or manually enter your network name (if your network doesn’t show up, click rescan until it does)
    • Type in your Wi-Fi password and click “Join”.
    • A blue light will flash while it is connecting, when successful a green light will blink
    • Congratulations, your Febreze Home™ device is connected and ready for use.

HOW DO I CONNECT NEST PRODUCTS TO FEBREZE HOME?

Nest™ Integration

  • You must have a Nest™ Account and the Sign-in Credentials to integrate Nest™ into your Febreze Home device.
  • After you have successfully added your device and can control it using your App, you can link to your Nest™ Learning Thermostat and/or your Nest™ Protect
  • Within the Febreze Connect™ App, go to the Home View (click on the picture of the house). Select the gear icon. From here you select “Connect Nest” and you will see the descriptions of the various Works with Nest™ functions. You may have to sign in to your Nest™ account. Select Accept.
  • Now in the Settings menu, select Febreze Home & Nest™ Features
  • Toggle the switch corresponding to your desired features. Some features require you to click on the name of the Nest™ Learning Thermostat that you would like to connect to your Febreze Home™ device
  • If you have multiple Nest™ homes, you’ll need to go to the device settings page and select the desired Nest™ home
  • If device is not responding as expected, disconnect the Febreze Connect™ App from Nest™, close the Febreze Connect™ App, open the Febreze Connect™ App, and begin the Nest™ integration process again

WHY IS MY DEVICE RANDOMLY FLASHING LIGHTS?

Your Febreze Home device likely just received a firmware update. Updates take approximately a minute to update. Once the update is complete, your device should work properly.

WHY ARE MY APP SETTINGS REVERTING BACK TO THE PREVIOUS SETTING?

Your Febreze Home device likely just received a firmware update. Updates take approximately a minute to update. Once the update is complete, your device should work properly.

WHAT IS THE SCREEN WITH A BLINKING CURSOR AFTER I SELECT MY ROOM?

This is a customizable screen that allows you to name different rooms. For example if you have a Febreze Home in your guest bedroom and your child’s bedroom, you can rename the room to personalize it for you.

WHY ARE THE TEMPERATURE AND HUMIDITY READINGS NOT ACCURATE?

We are aware there is an issue with the temperature and humidity readings, and are working on a solution. Your Febreze Home will be updated when a solution becomes available.

WHAT ARE THE NIGHTLIGHT TIMES?

The nightlight setting activates during the night time hours between 6pm and 6am.

WHAT ARE THE NOTIFICATIONS?

Currently there is one notification which alerts you that your device may be running low or empty and it’s time to purchase a new refill.

WHERE CAN I FIND THE NOTIFICATIONS?

The notification appears in the notification center on your mobile phone and on the lock screen if your settings allow for that.

HOW DO I CLEAR THE RED NOTIFICATIONS ALERT ON MY APP?

In order to clear the red notification alert you need to open the notification center and select the notification which in turn will open the app.

CAN I USE ANOTHER PRODUCT OTHER THAN THE FEBREZE NOTICEABLES™ REFILLS?

Yes, the Febreze Home™ device is designed to work with Febreze™ scented oil refills and Unstopables™ scented oil refills.

HOW LONG DOES THE REFILL LAST?

How long a refill lasts is dependent on the cycle you choose. On the low setting, an Unstoppables™ refill will last up to 60 days and a Febreze NOTICEables™ refill will last up to 45 days.

CAN I CONTROL MULTIPLE FEBREZE™ HOME DEVICES WITH THE SAME APP?

Yes, one account can manage several Febreze Home devices. Simply Plug in the new device, open your existing App, click on the “+” sign, and follow the on-boarding wizard.

CAN MULTIPLE PEOPLE CONTROL THE SAME DEVICE?

Yes, you will need to set up one account, and then multiple users can use the same account to sign into the App from different phones to control your Febreze Home™ device.

WHY AREN’T THE PERFUME LEVELS IN THE 2 BOTTLES NOT THE SAME?

Because different perfumes naturally evaporate at different rates, this was a particularly challenging issue when we designed the product. We have put an enormous amount of work into trying to make sure that both sides run out as closely together as possible, but this cannot be guaranteed.

The diffusers are programmed to randomly choose which side they start on each time the unit is turned on; frequently switching the unit on and off will increase the risk of the perfumes running out unevenly.  For best results, we recommend leavings the unit on for at least 45 minutes at a time.

The device is still ok to use even if one of the glass chambers are empty.  This product is designed to be plugged in all the time, even if the perfume runs out.

HOW DO I KNOW THE FRAGRANCE OF MY FEBREZE NOTICEABLES IF I NO LONGER HAVE THE PACKAGING?

There’s no way of telling which fragrance you have by looking at the product.

When you buy the product we suggest you update your App to match the refill you purchased.

You can also try out the scent discovery tab to help you identify your favorite scent.

HOW DO YOU CLEAN UP FEBREZE NOTICABLES REFILL IF THEY SPILL? (CLOTHES, FURNITURE, CARPET, SKIN, EYES)

Wipe spills with a soft cloth. Wash hands after handling. If eye contact occurs, rinse with plenty of water for 20 minutes. If eye irritation persists, consult a physician. If swallowed, do not induce vomiting; call physician or poison control center immediately.

ACCOUNT MANAGEMENT INFORMATION

Account Settings Menu Image result for gear icon from the main home master screen allows you to:

  • Integrate Nest Products and set preferences
  • Make changes to your Febreze Home Account
  • Change password
  • Delete Account
  • Log out
  • Access the Privacy Policy

WHAT ARE THE PASSWORD REQUIREMENTS?

Account usernames and passwords are case sensitive. Password requirements: Must be a minimum of 8 characters and a combination of upper and lowercase letters, numbers, and symbols (!#$%&@*?)

CAN I HAVE SEPARATE ACCOUNTS FOR DIFFERENT PHONES?

No, each Febreze Home may only link with a single account. You may have multiple phone or tablets controlling the Febreze Home, but they all must be linked to a single user account.

HOW DO I RETURN OR REPLACE MY FEBREZE™ HOME DEVICE?

We want to ensure your complete satisfaction so we will happily accept returns in accordance with the following Return Policy.

Contact us at 1-877-728-8922 to speak to a Customer Service Representative.

WHERE CAN I FIND THE LOT CODE?

The lot code is an 8 character combination of numbers and letters. It can be found on the back panel near the bottom.

FEBREZE HOME / HEALTH SAFETY ISSUES CONTACT INFORMATION:

The contact information for the Febreze Home:

  • Contact number: (877) 728-8922

The contact information for Other Febreze Products:

  • Contact number (800) 308-3279
  • Number available: 9:00am-6:00pm EST Monday to Friday
  • There is also a contact us page on the Febreze website: http://febreze.com/en-us

CAUTION STATEMENT

CAUTION

When using electric products, basic safety precautions should always be followed. Read all instructions before using. To reduce risk of injury, keep out of reach of children and pets. Product is not a toy. Intended for adult use only. Do not put fingers into product vent to avoid contact and minimize potential burns. Risk of electrical shock. Use only in properly functioning 120-volt electrical outlet. For indoor use only. Do not use with extension cords. Do not immerse in water or use in damp/wet areas. Do not use around open flame. Keep warmers and refills away from furniture, fabrics, bedding, and other materials, which might present a fire hazard. Do not use in small, confined pet areas without adequate ventilation. Do not obstruct or block airflow from unit. Use only in areas with at least 30 cm/12″ clearance above the unit to avoid potential discoloration of surrounding surfaces. Do not place fragrance bottles or caps on finished wood surfaces. Do not use sideways or upside down, as perfume oils will leak. Discontinue use if unit is dropped or damaged. To reduce risk of electrical shock, this warmer has a polarized plug (one blade is wider than the other). This plug will fit in a polarized outlet only one way. If the plug does not fit fully in the outlet, reverse the plug. If it still does not fit, contact a qualified electrician to install the proper outlet. Do not change the warmer in any way. If used in a GFCI outlet, it is recommended to test the outlet when the refill is replaced. Eye irritant. Avoid contact with eyes, skin, and clothing. Do not put fingers into product vent. Wash hands after handling. If eye contact occurs, rinse with plenty of water for 20 minutes. If eye irritation persists, consult a physician. If swallowed, do not induce vomiting; call physician or poison control center immediately.

SAFETY & CERTIFICATIONS

Our products are safe to use around children and pets (not for use around birds)

  • UL certified
  • FCC certified

TROUBLESHOOTING GUIDE

ACCOUNT SET-UP

  • I didn’t receive a confirmation email. Make sure to check your spam folder and that you are checking the same email account that you used to create your account.
  • Verification code is case sensitive
  • To create an account, you must have a valid email address and meet the password requirements. Password requirements: Must be a minimum of 8 characters and a combination of upper and lowercase letters, numbers, and symbols (!#$%&@*?)
  • I forgot my password. Click on the “forgot password link”. Password requirements: Must be a minimum of 8 characters and a combination of upper and lowercase letters, numbers, and symbols (!#$%&@*?)

DEVICE SET-UP

  • Process to set-up:
    • Download the App and set-up an account.
    • Plug in the Febreze Home™ device, within a few seconds you should see a solid blue light glow.
    • Click the + sign (blue circle with white + sign). On your phone go to the Settings menu, then Wi-Fi, and select the “febreze-xxxx”,
    • Return to the Febreze Connect™ App, select your home Wi-Fi network that you would like to connect to or manually enter your network name
    • Type in your Wi-Fi password and click “Join”.
    • A blue light will flash while it is connecting, when successful a green light will blink – click the button that says “green”.
    • Congratulations, your Febreze Home™ device is connected and ready for use.

DEVICE SET-UP ISSUES:

  • Solid Blue light is not glowing:
    • Wait ~ 30 seconds
    • Unplug the Febreze Home™ device and re-plug it in
    • Hard reset: Remove the scent cartridge. While the Febreze Home™ device is plugged in, press and hold the white button. It will glow blue, then pink. Release the button and the solid blue light should glow, then try adding the Febreze Home™ device
  • Febreze-xxx network is not showing up:
    • Make sure the Febreze Home™ device is plugged in (if not, follow-directions above).
    • Make sure you are near the Febreze Home™ device
    • Select rescan
    • Close the App and re-try (To close iOS App – double click the home button, then slide App screen up to close)
  • Wi-Fi network is not listed
  • Rescan 2-3 times to search for it
  • Ensure there is a signal and they are in range
  • Attempt to manually enter the network name (SSID) and Wi-Fi password
  • Close the App and re-try (iOS closing instructions above)
  • Red Flashing Light (Unable to connect to Wi-Fi network)
    • Confirm your Wi-Fi credentials
    • Return to the mobile device Wi-Fi settings and reconnect to your Febreze Home™ device
    • Once reconnected, open the Febreze Connect™ App and continue the setup process
  • Yellow Flashing Light
    • Your Febreze Home™ device was unable to reach it’s cloud service through your Wi-Fi network
    • Please confirm your Wi-Fi router’s internet connection
    • Return to the mobile device Wi-Fi settings and reconnect to your Febreze Home™ device
    • Once reconnected, open the Febreze Connect™ App and continue the setup process

(IOS ONLY) WHY DOES THE APP NOT SHOW UP WHEN SEARCHING FROM IPHONE/IPOD?

User may be logged into the wrong country iTunes Store

  1. Open Settings, and go to “iTunes & App Stores”
  2. Tap on the Apple ID and enter the associated password.
  3. Choose “Country/Region” and select the new country to associate the account with

(IOS & IPAD ONLY) WHY DOES THE APP NOT SHOW UP WHEN SEARCHING FROM IPAD?

To include iPhone apps in the search

  1. Enter the keyword or app name in the search field at the top right
  2. Press Search
  3. Tap the ‘iPad Only’ button at the top left of the menu bar and select ‘iPhone Only’
  4. This will now expand the search to display both iPhone and universal apps in the results

(ANDROID) ATTEMPTING TO ADD DEVICE AND THE APP GETS TO THE “SCANNING FOR FEBREZE NETWORKS” WITH A FROZEN/NON-SPINNING SPINNER

The network is already saved into the Android phone and is causing interference issues

  1. Go to the Wi-Fi section of the settings menu
  2. Find the Febreze network you’re attempting to join (looks like Febreze-XXXX where XXXX is some combination of letters and number)
  3. Long press the network (hold finger down on it)
  4. Options menu pops up – select “Forget”

(ANDROID) ATTEMPTING TO ADD DEVICE AND THE APP GETS TO THE “SCANNING FOR FEBREZE NETWORKS” WITH A NON-FROZEN/SPINNING SPINNER

Another device is connected to the Febreze Home – Make sure to check other smartphones or laptops and ensure they are not connected to the Febreze Home device. If possible, turn off wi-fi on the other devices while troubleshooting to eliminate possible interference.

STUCK ON “RECONNECTING TO WI-FI” SCREEN

  • The phone had a bad/weak internet connection prior to the ‘Add Device’ process
  • Force close the app
  • Reset the device (hold reset button while its plugged in until the light glows blue and then pink)
  • Make sure the phone has a good internet connection (can check by going to weather.com in a browser)
  • Re-try adding the Febreze home device again

 FEBREZE CONNECT™ APP IS NOT RESPONDING

For iOS

  1. Update the Febreze Connect™ app in the App Store app
  2. Force close the Febreze Connect™ app
    • Double click the home button to see your most recent used apps
    • Swipe right or left to see the app you want to close
    • Swipe up on the app’s preview to close the app
  3. Re-open the Febreze Connect™ app

For Android

  1. Update Febreze Connect™ app in the Google Play Store app
  2. Force close the Febreze Connect™ app
    • Launch the recent applications menu.
    • Find the application(s) you want to close on the list by scrolling up from the bottom.
    • Tap and hold on the application and swipe it to the right. …

 

NEST™ INTEGRATION

  • You must have a Nest™ Account and the Sign-in Credentials to integrate Nest™ into your Febreze Home device.
  • After you have successfully add your device and can control it using your Febreze Connect™ app, you can link to your Nest™ Learning Thermostat and/or your Nest™ Protect
  • Within the Febreze Connect™ app, go to the Home View (click on the picture of the house). Select the gear icon. From here you select “Connect Nest” and you will see the descriptions of the various Works with Nest™ functions. You may have to sign in to your Nest™ account. Select Accept.
  • Now in the Settings menu, select Febreze Home & Nest™ Features
  • Toggle the switch corresponding to your desired features. Some features require you to click on the name of the Nest™ Learning Thermostat that you would like to connect to your Febreze Home™ device
  • If you have multiple Nest™ homes, you’ll need to go to the device settings page and select the desired Nest™ home
  • If device is not responding as expected, disconnect the Febreze Connect™ App from Nest™, close the Febreze Connect™ App, open the Febreze Connect™ App, and begin the Nest™ integration process again

FEBREZE™ HOME DEVICE IS NOT RESPONDING

  • Close the Febreze Connect™ app
  • Unplug the Febreze Home™ device, wait 30 seconds
  • Plug the Febreze Home™ device back in, if the device is still properly linked to Wi-Fi, you will see a slow flash of blue lights
  • Open your Febreze Connect™ app
  • If it is still not responding do the hard reset, remove the scent cartridge. While the Febreze Home™ device is plugged in, press and hold the white button. It will glow blue, then pink. Release the button and the solid blue light should glow, then try adding the